Transformation, improvement and resilience

The Chartered Quality Institute will stage the 'quality' event of the year in Central London on Wednesday 30 November 2011. The conference aims to drive forward the quality agenda and highlight how it contributes to business success.

Quality management will ensure the effective design of processes that verify customer needs, plan product life cycle and design, produce and deliver the product or service.

High profile speakers will debate the topics such as:

Balancing risk and innovation

The relationship between customer care and quality
Helping businesses thrive through quality and maintaining innovation
Making quality count and delivering the right customer experience
Delivering business assurance through quality - Building an ethical global brand
Continual improvement and transformation

TSI Special Offer
TSI members rate £265 + VAT. To book at this rate please email lindsay.mcclenaghan@redactive.co.uk and quote TSI offer.

Speakers

Chaired by Daisy McAndrew, Economics Editor of ITV News, the high profile speaker line-up will include:

Andrew McMillan, Former Head of Customer Service, John Lewis
Jo Fairley, Co-Founder of Green & Blacks
Paul Sloane, consultant and author of Destination Innovation
David Straker, consultant, author and expert on quality and innovation
Sir Richard Needham, Senior Independent Director, Dyson.
Peter Merrill, expert on Innovation and Strategy.

Venue

The CQI Conference 2011 will be held at:
The Inmarsat Conference Centre,
99 City Road,
London
EC1Y 1AX

The closest station is Old Street, which is served by both national rail and the underground. Take exit three and proceed along the covered walkway, which leads directly to the building entrance. For a map and further directions please visit the venue web site.