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Monday 24 October 2016




Welcome and introduction - Vince Desmond, Acting CEO, the CQI


Rethinking risk

Speaker: Gerald Ashley, risk and behaviour expert, and Managing Director, St Mawgan & Co Limited

Session overview: Risk is undoubtedly one of the major themes for quality professionals in 2016. In this session, risk expert Gerald Ashley offers a powerful insight into human behaviours towards risk. Gerald's commentary will inspire you to reconsider your approach to leading on risk in your organisation and to creating robust ways of dealing with it.


What has horse meat got to do with it?
Speaker: Stuart Croucher, Group Commercial Services Director, Travis Perkins

Session overview: Stuart shares his fascinating experience of quality in complex supply chains, drawing parallels with the lessons learned by industry in the wake of the horse meat scandal. He will address the protection of reputation and profit, he also looks ahead to what the future has in store and explains how to develop quality across the business.

Refreshment break



Breakout session
1 - ISO 9001:2015 - How will it deliver greater value? (sponsored by RS)
Chair: Alexander Woods, Professional Networks Manager, the CQI
Tony Blanch, Business Improvement Director, Costain Group
Mark Braham, Chair of QSI, ISO 9001:2015 standard writer and Business Assurance Manager at the AA
Jeff Ruddle, Operations Director, UKAS
Paul Simpson, Co-author of Implementing ISO 9001:2015

Session overview:
This session will ask if the new standard is delivering real value. Setting out to understand if th standard works, if the people delivering certification understand the changes and if feedback so far demonstrates that it makes a positive impact on organisations.


Breakout session 2 - Leading quality in the 21st century 

Speaker: Mike Turner, Managing Partner, Oakland Consulting

Session overview: In 2015 the CQI published the ebook Leading Quality in the 21st Century. The co-author of the ebook, Mike Turner will draw on material from the publication and interviews with senior quality leaders, which underpin a new series of CQI masterclasses. He will also illustrate the leadership element of the new Competency Framework with real-life case studies.



Breakout session 3 - The quality professional of the future
Chair: Tim Coulthard, Head of Communications and Marketing, the CQI
Panel: Elisabeth Adams, Quality and Continuous Improvement Graduate
Paul Burkholder, Quality and Business Improvement Graduate, Bombardier Transportation (Western Europe, Middle East and Africa Region)
Ruth Mortby, Regional Quality Lead, Nuvia Limited and Membership Officer - Corporate, the CQI, the CQI's Next Generation Network
Hannah Murfet, Vice Chair, the CQI Next Generation Network

Session overview: Meet the next generation of quality professionals as they discuss how to engage and develop talent in your organisation. Using feedback from the audience, representatives of the CQI Next Generation Network will explore the challenges and opportunities for hiring and developing people in quality. Two members of the Bombardier graduate scheme will also explain how they are using the CQI Competency Framework as a development tool.


Breakout session 4 - How good governance drives quality
Speakers: Andrew Corbett-Nolan, Chief Executive, the Good Governance Institute
Jayne Brown OBE, Senior Associate, the Good Governance Institute

Session overview: Governance is a central tenet of the CQI Competency Framework. This session will offer practical insight and expert views on how good governance can drive quality in organisations of any size.






Customer-driven quality
Kim Danks, Group Assistant General Manager Quality, International SOS

Session overview: From disease outbreaks to terrorist attacks, medical and travel security assistance company, International SOS, is entrusted by organisations to keep their people safe and healthy when travelling abroad. Kim explains how the organisation is transforming its product offering by reassessing customer needs. She reveals how quality tools and processes help to enhance customer experience and how they are developing the skills of their workforce using the CQI Competency Framework.

Refreshment Break

How to see into the future
Tim Harford, Author of The Undercover Economist and Financial Times columnist

Session overview: Two of the greatest economists in history failed to see the Wall Street Crash coming - yet one died a millionaire while the other died poor and alone. From this starting point, Tim explores the latest research on: what makes a good forecaster, the psychological and organisational traits that help us avoid bad forecasts, how to fix our mistakes  and why we find it difficult to acknowledge them.

Closing remarks

Speakers: Ian Mitchell, Quality and Business Improvement Director, Network Rail and Estelle Clark, CQI Head of Profession

Drinks reception - sponsored by RS

Our headline sponsor RS would like to invite you to join us after the conference for networking drinks in the Orangery room at the King's Fund


EARN CPD with our packed six-hour programme. Achieve your personal learning objectives for 2016 by choosing from our practical and thought-provoking sessions

** Redactive and CQI reserve the right to change the programme at anytime

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Events and booking enquiries:

Emilia-Jane Tosner

E: emilia.tosner@redactive.co.uk

T: 020 7880 6226

Sponsorship and exhibition enquiries

James Waldron

E: james.waldron@redactive.co.uk

T: 020 7880 7634

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