Quality: Building Better Business

The Chartered Quality Institute’s 2012 Quality Conference promises to be an informative and inspiring day of debate, discussion and networking. Dedicated to driving forward the quality agenda by providing delegates with a greater understanding of how quality practice and perception is vital to the success of their business, the conference is an unmissable event for anyone working to improve organisational performance.

About the conference

Successful quality management is integral to the effective design of processes, services and products that meet and exceed customer needs. By planning business and product life cycles, and ensuring that the outcomes are valued, quality management tackles inefficiency and is a crucial factor in ensuring business survival and success.

The CQI conference will explore how companies can use quality to develop and maintain a competitive lead.  High profile speakers will debate topics such as:

•     Leadership and cultural change
•     The relationship between customer care and quality
•     Initiating change in the face of opposition
•     Innovation vs invention
•     Reducing risk and building reputation
•     The development of the quality profession